Refund policy

Custom orders

Each PrintMyPets item is made from your photo and approved design. We do not accept change-of-mind returns or exchanges on personalized products, including sizing choices you approved. This does not limit any rights that apply under consumer law.

Damaged, defective or incorrect items

If something arrives damaged, misprinted or different from your approved order, contact us within 14 calendar days of delivery with your order number and clear photos of the issue. We will review it and arrange an appropriate replacement or refund.

Changes and cancellations

Contact us promptly to request a change or cancellation. We cannot guarantee changes once production has started. We will confirm what is possible before taking further action.

Contact us first

Please contact PrintMyPets before mailing anything back. We will provide return instructions if a return is needed. Approved refunds go to the original payment method; processing time depends on your payment provider.